Commitment for Quality
Primary objective of any organization is to deliver quality services, which should meet well-defined needs, satisfy patient expectation, available at competitive price and providing good value for money. This can be achieved through Quality management system. These systems organize overall processes of the organization in such a way that the technical, administrative and human factors affecting the quality of service are under control, by eliminating system deficiencies. SO WHY NOT GET IT RIGHT FIRST TIME, EVERY TIME!
Our procedures ensures:-
- Use of Barcodes for sample collection, to eliminate pre-analytical errors.
- Use of fully automated analyzers that eliminate the chance of human error.
- Periodic calibration of all instruments and measuring devices.
- Daily running of Internal Quality Control (IQC) program including participation in international EQA programs from reputed institutions.
- Involvement of highly qualified, competent and dedicated professionals, in every step of the testing procedures.
- Our unwavering commitment to quality has also resulted in achieving ISO 9001:2015 Certification and NABL-ISO 15189:2012 Accreditation ( under Dept of Science & Technology, Govt of India) for our laboratory services.
The quality is not just a lip service in Chandan Group but it has been demonstrated in every activity right from the patient registration to investigation and analysis. Our organization is committed to give excellence by hard work and quality through technologically superior machines. Training and development is a ongoing process in Chandan Group which helps in continual improvement of process and personality.
Our mission is that the patient should get everything which he / she thinks while coming to Chandan Group . The staff in Chandan Group is well competent in their respective field with a sense of accountability towards the organization, which is the main driving force of Success for any organization.
For a Diagnostic center another major aspect, which speaks volume about the quality of its reports, is its team of doctors. The management at Chandan Group has always kept this particularly in mind; as the end result being a team of Pathologists & Radiologists selected from the best Medical universities having scions in the field of medical diagnosis who work diligently round the clock to provide par excellence diagnostic services to the patient.
Accrediations
Chandan Healthcare Ltd carries out its medical testing activities complying the requirements of ISO 15189:2012 (NABL), ISO 9001:2015, AERB and other Statutory & regulatory authorities.
The laboratory is totally dedicated and committed to provide diagnostic services; giving top priority to the quality of the results for the samples/ specimen received and takes adequate measures to ensure that quality care is given to all patient / client without any discretion.
Chandan is totally dedicated and committed to provide diagnostic services, giving top priority to the quality of results for the specimen received and takes adequate measures to ensure that quality care is given to all patient/client specimens without any discretion.
The services offered by the laboratory are cost effective and fine-tuned to ensure that utmost care is taken so that the results are reliable and correct. Chandan also provides online reports to patients/clients in order to speed up the turnaround time of reporting.
Chandan is known for high ethical standards. Each and every constituent of Chandan follows this immaculate value system. Our stringent quality control parameters along with intelligent IT enabled systems are our biggest strength.
Quality Cell has the overall responsibility for implementation and surveillance of Management system, aiming continual improvement at every level of organization to achieve excellence in quality and maintain the highest standards of quality control and assurance.
Quality Assurance is maintained by monitoring aspects in pre-analytical, analytical and post-analytical errors, periodic maintenance of equipments, and use of world class consumables and participation in EQAS and IQC programs from reputed national and international institutions. All our staff members are well trained and are a part of our endeavor to maintain quality at every level.
Certifications
