At Chandan Diagnostic, we strive to provide the best possible experience for our customers. We understand that circumstances may arise where you need to cancel an appointment or request a refund for services rendered. This Refund and Cancellation Policy outlines the guidelines and procedures for canceling appointments and requesting refunds.

Cancellation Policy

Appointment Cancellation: If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 24 hours' notice. This allows us to accommodate other patients who may be in need of our services.

How to Cancel: To cancel or reschedule your appointment, please contact our customer service team at least 24 hours before your scheduled appointment time. You can reach us by phone, email, or through our website.

Emergency Situations: We understand that emergencies may arise, and we will do our best to accommodate such situations. If you need to cancel your appointment due to an emergency, please contact us as soon as possible to discuss your options.

Refund Policy

Services Rendered: Due to the nature of our services, refunds may only be issued under certain circumstances. Refunds will not be provided for services that have already been rendered, including diagnostic tests, consultations, or any other services provided by Chandan Diagnostic.

Unsatisfactory Service: If you are dissatisfied with the quality of our services or believe that there has been an error in the provision of services, please contact us immediately to discuss your concerns. We will work with you to address any issues and find a satisfactory resolution.

Refund Requests: If you believe you are entitled to a refund for services that have not been rendered, you must submit a refund request in writing to our customer service team. Please provide detailed information about the nature of your request, including the reason for the refund and any supporting documentation.

Refund Processing: Once we receive your refund request, we will review it and determine whether a refund is warranted based on our policies and procedures. If a refund is approved, we will process the refund within a reasonable timeframe and in accordance with applicable laws and regulations.

Refund Disputes: If you disagree with our decision regarding your refund request, you may contact our customer service team to discuss the matter further. We will work with you to resolve any disputes and find a mutually satisfactory solution.

Exceptions

Medical Emergencies: In cases of medical emergencies or unforeseen circumstances that prevent you from attending your appointment, we may waive cancellation fees or offer alternative options. Please contact us as soon as possible if you are unable to keep your appointment due to a medical emergency.

Technical Issues: If you experience technical issues with our online booking system or encounter difficulties during the appointment process, please contact our customer service team for assistance. We will make every effort to resolve the issue and accommodate your needs.

Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact our customer service team for assistance. We are here to help and ensure that your experience with Chandan Diagnostic is positive and hassle-free.

Last Updated: 02.04.2024

This Refund and Cancellation Policy was last updated on the date indicated above. We reserve the right to make changes to this policy at any time without prior notice.